Where's my order?

The first thing to do is check the current status of your order. 

When we ship your order, you'll receive a confirmation email with tracking details. Please click on the tracking details to check the status of your order.

To be notified by Australia Post of the progress of your order, on the Australia Post tracking page, click on the link shown below:

If you feel your order should have been delivered by now, please click here to lodge a query with Australia Post.

If you can't locate you tracking details, please contact Support support@theshade.com.au