• Talk To A Colourist
• Duo Colour Blends
• Colouring stubborn greys
• Help! My colour is darker than expected. Why is this?
• Lightening Your Hair Colour
• Ingredients
• Caring For Coloured Hair
• Salon Set
• Is your colour safe to use during pregnancy?
• PPD-Free Colour

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• How do I cancel my membership?
• How does Membership work?
• How do I change the colour of my membership?
• How do I change my colour plan from Regular to Extra and vice versa?
• How do I purchase accessories?
• Can I pause my membership?
• How do I change my Autoship period?
• Can I change my next shipping date?
• I cancelled my membership. Can I reactivate it?
• How do I change my payment details?

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• Colour Perfection - How to order?
• How do I order a Duo Colour Kit?
• How to order 2 or more Colour Kits

• Where is The Shade based?
• How can I get a $25 credit?
• If I send you a photo of my hair, what will you do with it?
• Refer a Friend Program
• How to redeem an eGift Card

• How much is The Shade?
• Do you accept PayPal?
• What payments platform to you use?

• My order has been returned to sender. How do I get it re-sent?
• How long will it take for me to receive my order?
• Where do you ship?
• What are your postage charges?
• What is letterbox friendly delivery or packaging?
• What if my package is marked as delivered, but I didn't receive it?
• Where's my order?
• When will my next order be shipped?